Accidental Damage Protection for ThinkBook & ThinkPad E (5PS0L30072)

Prepare for Unforeseen Situations in Advance

What should you do if a drink spills on your keyboard or your device falls and the screen shatters? Typically, service centers deny warranty repairs in these cases. However, Lenovo offers a service specifically designed for such situations. The Accidental Damage Protection service for ThinkBook and ThinkPad E (5PS0L30072) can save you between 28% and 80% of the cost compared to full repairs or, even more significantly, purchasing a new device.

In the event of an unfortunate accident, engineers at Lenovo’s authorized service centers will perform a full diagnosis of your device. They won’t overlook any hidden damage and will replace parts that may fail, if necessary. If your system is beyond repair, it will be replaced with a new one at no additional cost.

Any laptop can sustain damage, especially if it is used actively, such as switching between multiple locations daily or during frequent business trips. Accidental Damage Protection for ThinkBook and ThinkPad E is a service that helps to address the consequences of unexpected situations.

What Cases Does This Service Cover?

The "Accidental Damage Protection" service package covers a wide range of incidents that can impact your laptop's functionality. Specifically, it includes liquid spills, which can cause serious internal damage. Additionally, the service covers accidental drops, which often lead to physical damage to the chassis or internal components. It also provides support for damages caused by power surges, which can harm the device's electronics. Furthermore, the package includes screen damage, which is one of the most fragile parts of a laptop. In this way, serious and unexpected issues with your device will be promptly resolved thanks to this service package.

What Is Not Covered by the Warranty?

While the service package offers extensive protection, certain cases are not included in its coverage. The warranty does not cover equipment loss or theft, which requires separate insurance. Device use in extreme conditions, outside the scope of normal operation, is also not covered. Damages due to fire and cosmetic damage that do not affect functionality are excluded from warranty protection. Data loss, which can occur for various reasons, is the user’s responsibility. Additionally, damage to components during self-replacement or issues with accessories are not covered by the plan. This highlights the importance of adhering to the proper usage conditions and taking responsibility for data preservation.

The Accidental Damage Protection service is an additional offering from Lenovo that supports your device at every stage of its lifecycle.