Loyalty Program Rules
Loyalty Program
These Rules define the conditions for participation in the Loyalty Program of the Lenovo Online Store (hereinafter – the Program) located at shop.lenovo.ua (hereinafter – the Website), the procedure for bonus/discount accrual and usage, as well as other provisions regulating the interaction between Program Participants and the Seller.
1. General Provisions
1.1 The Program Organizer is the Seller, defined in accordance with clause 1.4 of the Offer (link), who posts offers for the sale of Goods/Services on the Website and enters into transactions with Buyers.
1.2 Program Territory: The Program operates in Ukraine, excluding temporarily occupied territories and areas of military operations.
1.3 Program Duration: The Program is perpetual. The Organizer reserves the right to amend these Rules or terminate the Program at any time by notifying the Participants through posting information on the Website or without such notice.
2. Program Participants
2.1 A Program Participant is a legally capable individual or legal entity, who has reached the age of 18, completed the registration procedure in the Program and/or registered a Personal Account on the Website, and has given consent to the processing of personal data.
2.2 Participation in the Program is voluntary and free of charge.
2.3 Registration in the Program confirms the Participant's familiarity with and consent to these Rules.
3. Program Registration
3.1 To participate in the Program, it is necessary to register a Personal Account on the Website or make the first purchase.
3.2 During registration, the Participant provides personal data: name, surname, contact phone number, email, and gives consent to the processing of personal data in accordance with the current legislation of Ukraine.
4. Bonus Accrual and Usage
4.1 Bonuses/Discounts are virtual points that are determined and credited at the discretion of the Seller to the Program Participant.
4.2 General Rules for Bonus Accrual:
4.2.1 Bonus accrual occurs after the expiration of 14 days from the moment the order is received.
4.2.2 Certain goods or categories of goods may be excluded from the Program at the Seller's discretion.
4.2.3 Bonuses are not accrued on goods purchased with a discount, promotional offers, or goods paid for with bonuses.
4.2.4 Bonuses are accrued to the Participant's account in the Personal Account.
4.2.5 The Seller has the right to change the procedure for bonus accrual by making amendments to these terms, without additional warnings or announcements.
4.3 Rules for Bonus Usage:
4.3.1 1 bonus = 1 hryvnia.
4.3.2 Bonuses are not subject to exchange for a monetary equivalent.
4.3.3 Bonus Validity Period: 12 months from the date of their accrual. Unused bonuses are cancelled upon expiration of their validity period.
4.3.4 Bonuses are not accrued during purchases made on credit, installment plans, or deferred payment.
4.3.5 Payment with bonuses is possible for no more than 30% of the order amount.
4.3.6 Bonuses cannot be used to pay for categories of goods determined by the Seller, services, promotional items, and other items that may be determined by the Seller from time to time. To use bonuses, the Participant must log in to the Personal Account.
5. Referral Program
5.1 Referral Program Participants
5.1.1 Referrer (Existing Customer): A registered Participant of the Loyalty Program on shop.lenovo.ua, confirmed as such by the Seller. The Referrer receives a unique referral link in their Personal Account. 5.1.2 Referral (New Customer): An individual who has not previously made purchases on the shop.lenovo.ua website, and makes a first purchase using the Referrer's referral link.
5.2 Referral Program Mechanism
5.2.1 The Referrer chooses the percentage discount for the Referral and shares their unique referral link, which already contains the selected bonus distribution.
5.2.2 The Referral makes their first purchase on the shop.lenovo.ua website by following the link provided by the Referrer. The Referrer receives a reward for attracting a new customer.
5.3 Referrer Reward
5.3.1 The Referrer's reward is accrued after the Referral's successful first purchase, which has been paid for and has not been returned within 14 calendar days from the moment the Referral received the order.
5.3.2 The Referrer's reward is accrued as bonus points to their personal account in the Personal Account. These bonus points are subject to usage according to the Rules of the Loyalty Program.
5.3.3 Reward Accrual Period: Bonus points are credited to the Referrer's account within 14 business days after the Referral's purchase.
5.4 Referral Program Restrictions and Conditions
5.4.1 The referral link can only be used by the Referral once for their first purchase.
5.4.2 The Referrer is prohibited from using the referral link for their own purchases or for creating fictitious orders. 5.4.3 It is prohibited to place the referral link on third-party resources that contradict current legislation.
5.4.4 The Seller reserves the right to cancel the reward and/or exclude the Participant from the Referral Program in case of detection of fraudulent activities or violation of these Terms.
5.4.5 The reward received within the framework of the Referral Program in the form of bonus points is regulated by the rules of the Loyalty Program.
6. Other Conditions
6.1 The Seller reserves the right to unilaterally amend these Rules, terminate, or suspend the Program, by informing the Participants through the publication of the updated version of these rules or in another manner not prohibited by law.
6.2 In the event of fraudulent actions or abuse by the Participant, the Seller has the right to cancel their bonuses/discounts and terminate their participation in the Program without further explanation.
6.3 Claims regarding the Program are considered in accordance with the current legislation of Ukraine.
6.4 All issues and disputes arising in connection with participation in the Program are governed by these Rules and the legislation of Ukraine and at the Seller's discretion.
6.5 This program is a perpetual marketing activity, developed by the Seller at its own discretion and within the framework of the current legislation of Ukraine, with the aim of drawing attention to the Website and improving interaction with customers of the Online Store. Nothing in this program obligates the Seller to provide discounts and bonuses other than those determined by this program. The Seller may refuse to grant discounts and bonuses without explanation.
7. Contact Information
All questions regarding the Loyalty Program can be clarified using the contact details at https://shop.lenovo.ua/contacts.