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Warranty Policy

Warranty Policy

Please note that Lenovo, in accordance with current Ukrainian consumer protection law, ensures the proper operation of its products, including components, throughout the warranty period, which is indicated in the Warranty Card.

The warranty period starts from the date of transfer (sale) of the product to the consumer. It is important to request and retain the seller’s warranty card and receipt, as warranty service is provided based on these two documents.

Limited Warranty for PCs

For customers who purchased Lenovo personal computers with an initial limited (basic) warranty:

  • Lenovo Limited Warranty-02 (LLW-02) applies to Lenovo products sold on or after January 1, 2012.

Important:

  • The warranty period for all Lenovo batteries, styluses, and digital pens is limited to 12 months unless otherwise specified. Lenovo will provide free warranty service for these items during this period.

  • Warranty service may not be available in all countries, and terms may vary depending on the service location.

  • Keep purchase documents and packaging for accessories, as they may be required for warranty service.

Lenovo PC Services Agreement

For customers who purchased Lenovo PCs and additional services (e.g., extended warranty, upgrades, or accidental damage protection):

  • Service Agreement for Lenovo PCs sold on or after February 1, 2017 provides updates, extensions, and other service options for specific countries.

Archived Lenovo PC Service Agreements:

  • PCG Warranty Agreement (covers warranty extensions and upgrades for Lenovo products sold before February 1, 2017)

  • Accidental Damage Protection Service Agreement for Lenovo products sold before February 1, 2017

Regional Lenovo Service Agreements

For customers purchasing Lenovo products in countries not included in the Lenovo Personal Computing Services Agreement:

  • Customer-caused damage guidelines: Main provisions regarding damage to PC components caused by the customer for Europe, Middle East, Africa, and Asia-Pacific regions.

  • LCD Replacement for Defective Pixels:

    • ThinkPad: Pixel defect replacement policy (applies only to ThinkPad products)

    • Lenovo flat-panel LCDs (commercial and consumer monitors and all-in-one desktops): Pixel policy

    • Idea / Lenovo laptops and tablets: LCD pixel defect replacement (applies only to Idea / Lenovo laptops and tablets)

Lenovo License Agreements

  • Lenovo Software License Agreement

  • Lenovo Data Center (DCG) Limited Warranty: Applies to all DCG products sold after January 1, 2017.

  • Archived Lenovo Limited Warranty Agreements:

    • Lenovo Limited Warranty on System x servers and IBM storage sold from October 2014 to January 1, 2017

    • Lenovo Limited Warranty-02 (LLW-02) on Lenovo products sold from January 1, 2012, to January 1, 2017

Lenovo DCG Service Agreements

  • Terms and conditions for Lenovo Data Center product servicing

  • Lenovo DCG License Agreement: Machine code license for System x servers and IBM storage

Lenovo Smartphones

  • Lenovo Limited Warranty for smartphones.